Glacier Glide receives a significant number of customer inquiries daily, ranging from booking issues to safety concerns. With Deskhero's ticket management system, they can efficiently categorize and prioritize these tickets. The advanced AI capabilities of Deskhero use OpenAI Embeddings to analyze previous tickets and knowledge base articles, providing suggested replies and enhancing search results.
Deskhero's AI capabilities also allow Glacier Glide to automate responses to common queries. By leveraging the knowledge base articles generated from word, powerpoint, pdf files, and scraped website data, the AI can generate accurate and helpful responses. This reduces the workload on the customer support team and increases the speed of response to customers.
Glacier Glide also uses the custom fields feature of Deskhero to capture specific information about each inquiry. This structured data is then used by the AI to provide more personalized and relevant responses, improving customer satisfaction.
The comprehensive search bar feature of Deskhero allows Glacier Glide's customer support team to quickly find relevant information. The AI enhances the search results by analyzing the structured data lists and user groups, providing the most relevant information first.
Finally, Glacier Glide uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the advanced AI capabilities of Deskhero across their entire operation, improving efficiency and customer satisfaction.
How does Deskhero's AI enhance the ticket management system?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. It provides suggested replies and enhances search results, improving the efficiency of the ticket management system.
How does the AI automate responses to common queries?
The AI leverages the knowledge base articles generated from various files and scraped website data to generate accurate and helpful responses to common queries.
How does Deskhero's AI provide personalized responses?
The AI uses the structured data captured in the custom fields to provide more personalized and relevant responses to each inquiry.
* This article provides an example of how a fictive company in the Ice Rink and Skating Arena Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
