Iceberg Arena receives numerous inquiries and requests from customers daily. Using Deskhero's ticket management system, they can efficiently handle these requests. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles using OpenAI Embeddings, providing suggested replies and enhancing search results.
Deskhero's AI also enables Iceberg Arena to automate responses to frequently asked questions. By leveraging the knowledge base articles generated from various files and scraped website data, the AI can generate precise and useful responses. This not only reduces the workload on the helpdesk team but also ensures quick responses to customers.
Iceberg Arena uses the custom fields feature of Deskhero to gather specific information about each request. This data is used by the AI to provide more personalized and relevant responses, improving customer satisfaction.
The comprehensive search bar feature of Deskhero allows Iceberg Arena's helpdesk team to quickly find relevant information. The AI enhances the search results by analyzing the structured data lists and user groups, providing the most relevant information first.
Lastly, Iceberg Arena uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to utilize the advanced AI capabilities of Deskhero across their entire operation, improving efficiency and customer satisfaction.
How does Deskhero's AI improve the ticket management system?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. It provides suggested replies and enhances search results, improving the efficiency of the ticket management system.
How does the AI automate responses to frequently asked questions?
The AI leverages the knowledge base articles generated from various files and scraped website data to generate precise and useful responses to frequently asked questions.
How does Deskhero's AI provide personalized responses?
The AI uses the structured data captured in the custom fields to provide more personalized and relevant responses to each request.
* This article provides an example of how a fictive company in the Ice Rink and Skating Arena Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
