Innovative Sketches Ltd. receives numerous customer queries and support tickets daily. Managing these efficiently was a challenge until they implemented Deskhero. The platform's ticket management system and user groups helped them organize and manage customer queries effectively.
Deskhero's advanced AI capabilities have been a game-changer for Innovative Sketches Ltd. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. This feature has drastically reduced the response time and improved the accuracy of the responses.
The AI also enhances search results, making it easier for the customer support team to find relevant information quickly. This has improved the efficiency of the team and increased customer satisfaction as customers receive accurate responses faster.
Additionally, the AI's ability to generate knowledge base articles from various file types has greatly reduced the workload of the team. They can now focus on more complex customer queries that require human intervention.
Overall, Deskhero's advanced AI capabilities have revolutionized the customer support process at Innovative Sketches Ltd., improving efficiency, reducing workload, and enhancing customer satisfaction.
How has Deskhero improved the response time at Innovative Sketches Ltd.?
Deskhero's AI capabilities suggest replies based on relevant content from previous tickets, knowledge base articles, and other resources. This feature has significantly improved the response time at Innovative Sketches Ltd.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content, which is then used to enhance search results. This makes it easier for the customer support team to find relevant information quickly.
How does Deskhero's AI help in generating knowledge base articles?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This feature reduces the manual work required to create articles, allowing the team to focus on more complex tasks.
* This article provides an example of how a fictive company in the Illustration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
