Artistic Endeavors receives hundreds of customer queries daily regarding their services, pricing, and design processes. Managing these queries was a daunting task until they implemented Deskhero. The platform's ticket management system helped them organize and prioritize customer queries effectively.
With Deskhero's advanced AI capabilities, Artistic Endeavors can now leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature has significantly improved the response time as the AI suggests replies based on relevant content.
The AI also enhances search results, making it easier for the customer support team to find relevant information quickly. This feature has not only improved the efficiency of the team but also increased customer satisfaction as customers receive accurate responses in a timely manner.
Furthermore, the AI's ability to generate knowledge base articles from word, powerpoint, pdf files has greatly reduced the workload of the team. They no longer need to spend hours creating articles manually. Instead, they can focus on more complex customer queries that require human intervention.
Overall, Deskhero's advanced AI capabilities have transformed the customer support process at Artistic Endeavors, improving efficiency, reducing workload, and enhancing customer satisfaction.
How has Deskhero improved the response time at Artistic Endeavors?
Deskhero's AI capabilities suggest replies based on relevant content from previous tickets, knowledge base articles, and other resources. This feature has significantly improved the response time at Artistic Endeavors.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content, which is then used to enhance search results. This makes it easier for the customer support team to find relevant information quickly.
How does Deskhero's AI help in generating knowledge base articles?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This feature reduces the manual work required to create articles, allowing the team to focus on more complex tasks.
* This article provides an example of how a fictive company in the Illustration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
