Pathfinder Immigration Consultancy, a firm specializing in immigration law, often deals with complex inquiries that require detailed knowledge of immigration policies. Handling these inquiries manually was challenging and time-consuming.
By implementing Deskhero, Pathfinder has been able to leverage AI to enhance their customer support. The platform's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This has significantly reduced response times and improved the accuracy of responses.
Deskhero's advanced search bar has also improved the efficiency of Pathfinder's support team. The AI-powered search bar provides accurate results quickly, enabling the team to find the information they need without delay. This has been particularly useful when dealing with complex inquiries.
The platform's knowledge base feature has allowed Pathfinder to create a comprehensive repository of information. Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for clients to find the information they need, improving customer satisfaction.
Overall, Deskhero's AI capabilities have greatly improved Pathfinder's customer support process. The company has seen a significant reduction in response times, an increase in the accuracy of responses, and improved customer satisfaction.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, ensuring that responses are accurate and relevant.
How does the advanced search bar improve efficiency?
The advanced search bar uses AI to provide accurate results quickly. It searches through all available data, including tickets, knowledge base articles, and uploaded files, to find the most relevant information.
How does Deskhero's AI help create a comprehensive knowledge base?
Deskhero's AI can generate knowledge base articles from various sources, including Word, PowerPoint, PDF files, and data scraped from your website. This makes it easier to create a comprehensive repository of information.
* This article provides an example of how a fictive company in the Immigration policy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
