Borderless Immigration Advisors, a company providing advice on immigration policies, receives numerous inquiries daily. Managing these inquiries manually was inefficient and led to delays in responses.
With Deskhero, Borderless has been able to automate their customer support process. The platform's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This has significantly reduced response times and improved the accuracy of responses.
The advanced search bar, powered by AI, has also improved the efficiency of Borderless's support team. It provides accurate results quickly, enabling the team to find the information they need without delay. This has been particularly useful when dealing with complex inquiries that require detailed knowledge of immigration policies.
Deskhero's knowledge base feature has allowed Borderless to create a comprehensive repository of information. The AI capabilities of Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for clients to find the information they need, improving customer satisfaction.
Overall, Deskhero's AI capabilities have greatly improved Borderless's customer support process. The company has seen a significant reduction in response times, an increase in the accuracy of responses, and improved customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This automation significantly reduces response times.
How does the advanced search bar improve support efficiency?
The advanced search bar uses AI to provide accurate results quickly. It searches through all available data, including tickets, knowledge base articles, and uploaded files, to find the most relevant information.
How does Deskhero's AI help create a comprehensive knowledge base?
Deskhero's AI can generate knowledge base articles from various sources, including Word, PowerPoint, PDF files, and data scraped from your website. This makes it easier to create a comprehensive repository of information.
* This article provides an example of how a fictive company in the Immigration policy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
