Global Pathways Immigration Services, a company that assists clients with immigration procedures, receives a high volume of inquiries daily. These range from simple questions about the application process to complex queries about specific immigration policies. Managing these tickets manually was time-consuming and prone to errors.
With Deskhero, Global Pathways has been able to automate ticket management using AI capabilities. The platform's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
Deskhero's advanced search bar also enhances the efficiency of the support team. By leveraging AI, the search bar provides more accurate results, helping the team find the information they need quickly. This feature has proven particularly useful when dealing with complex queries that require in-depth knowledge of immigration policies.
Additionally, the platform's knowledge base feature allows Global Pathways to create a comprehensive repository of information. The AI capabilities of Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for both the support team and clients to access vital information.
Overall, Deskhero's AI capabilities have transformed Global Pathways' customer support process, making it more efficient and effective. The company has seen a significant reduction in response times and an improvement in customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, speeding up response times and improving accuracy.
How does the advanced search bar work?
The advanced search bar uses AI to provide more accurate results. It searches through all available data, including tickets, knowledge base articles, and uploaded files, to find the most relevant information.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from various sources, including Word, PowerPoint, PDF files, and data scraped from your website. This makes it easier to create a comprehensive repository of information.
* This article provides an example of how a fictive company in the Immigration policy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
