Transit Immigration Solutions, a leading immigration services provider, was struggling with managing a large volume of cases and providing timely support to its clients. They turned to Deskhero to streamline their operations and improve customer satisfaction. The company leveraged Deskhero's advanced AI capabilities to manage tickets, organize user groups, and create a knowledge base from various sources like previous tickets, uploaded files, and scraped website data.
With Deskhero's AI capabilities, Transit was able to automate the process of generating suggested replies for customer queries. This significantly reduced the response time and improved the quality of customer service. The AI also enhanced the search results by finding relevant content from the knowledge base, making it easier for the support team to find the necessary information to resolve issues.
The company also utilized Deskhero's structured data lists and custom fields to organize their cases and client information. This made it easier to track the progress of each case and ensured that all necessary information was readily available. The custom email domains feature allowed the company to maintain a professional image and ensure seamless communication with clients.
Deskhero's Kanban board feature was used to visualize the workflow and track the progress of each case. This helped in identifying bottlenecks and improving the efficiency of the process. The REST API allowed the company to integrate Deskhero with their existing systems, ensuring a seamless transition and minimal disruption to their operations.
Overall, Deskhero's advanced AI capabilities and comprehensive features have greatly improved Transit Immigration Solutions' efficiency and customer service. The company has seen a significant reduction in response times, an increase in customer satisfaction, and an improvement in operational efficiency.
How did Deskhero's AI capabilities improve customer service at Transit?
Deskhero's AI capabilities automated the process of generating suggested replies for customer queries, reducing response times and improving the quality of responses. It also enhanced search results, making it easier for the support team to find necessary information.
How did Deskhero help in organizing cases and client information at Transit?
Deskhero's structured data lists and custom fields were used to organize cases and client information, making it easier to track the progress of each case and ensuring that all necessary information was readily available.
How did Deskhero's Kanban board and REST API benefit Transit?
The Kanban board helped visualize the workflow and track the progress of each case, identifying bottlenecks and improving efficiency. The REST API allowed for integration with existing systems, ensuring a seamless transition and minimal disruption to operations.
* This article provides an example of how a fictive company in the Immigration Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
