GenoCure Research receives numerous queries daily, ranging from simple questions about their research to complex inquiries about their methodologies. They use Deskhero's ticket management system to handle these requests effectively. The AI capabilities of Deskhero analyze the content of the tickets using OpenAI Embeddings, suggesting replies based on previous tickets, knowledge base articles, and uploaded files.
The AI also enhances the search results on the platform. When a customer support representative searches for information to answer a query, the AI uses the embeddings to find the most relevant content. This feature has significantly reduced the time spent by the representatives on finding information, increasing their productivity.
Deskhero's AI capabilities also extend to the generation of knowledge base articles. The AI can generate articles from Word, PowerPoint, and PDF files, as well as from scraped website data. This feature has made it easier for GenoCure Research to keep their knowledge base updated with the latest information.
The custom fields feature of Deskhero allows GenoCure Research to categorize their tickets based on the type of query, the department responsible, and other relevant factors. The AI uses this structured data to improve its suggestions and search results, making the system more efficient.
Overall, the advanced AI capabilities of Deskhero have improved the customer support process at GenoCure Research. The AI not only helps in managing the tickets but also in finding information, generating knowledge base articles, and categorizing the tickets.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets. It then suggests replies based on previous tickets, knowledge base articles, and uploaded files.
How does Deskhero's AI enhance search results?
When a user searches for information on Deskhero, the AI uses OpenAI Embeddings to find the most relevant content from the tickets, knowledge base articles, and uploaded files.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, as well as from scraped website data.
* This article provides an example of how a fictive company in the Immunological Research and Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
