Chill Treats Inc. has a vast knowledge base consisting of product details, shipping policies, and other related information. Managing this data was challenging and often led to delays in responding to customer queries. With Deskhero, they were able to streamline their knowledge base management.
Deskhero's AI capabilities leverage OpenAI Embeddings from the knowledge base articles, previous tickets, uploaded files, and scraped website data. This feature has allowed Chill Treats Inc. to organize their knowledge base effectively and retrieve relevant information swiftly.
The AI also generates knowledge base articles from Word, PowerPoint, and PDF files, making it easier for Chill Treats Inc. to keep their knowledge base updated with the latest information.
Furthermore, the AI-enhanced search bar has made it simpler for Chill Treats Inc.'s support team to find the information they need, resulting in faster response times and higher customer satisfaction.
By leveraging Deskhero's AI capabilities, Chill Treats Inc. has significantly improved their knowledge base management and customer service.
How has Deskhero helped manage Chill Treats Inc.'s knowledge base?
Deskhero's AI uses OpenAI Embeddings to organize the knowledge base effectively and retrieve relevant information swiftly. It also generates articles from various file types, keeping the knowledge base updated.
How does Deskhero improve response times?
The AI-enhanced search bar makes it easier for the support team to find relevant information, leading to faster response times.
How has Deskhero improved Chill Treats Inc.'s customer service?
By streamlining knowledge base management and improving response times, Deskhero has significantly enhanced Chill Treats Inc.'s customer service.
* This article provides an example of how a fictive company in the Import/Export of ice cream industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
