Iceberg Exports handles a large volume of customer queries and complaints daily. Prior to using Deskhero, managing these tickets was a tedious and error-prone process. With Deskhero's AI capabilities, they were able to automate and optimize their helpdesk services.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This has significantly improved Iceberg Exports' response times and the quality of their customer service.
The AI also enhances the search function, making it easier for Iceberg Exports' support team to find the information they need. This has resulted in faster resolution times and increased customer satisfaction.
Moreover, Deskhero's user groups and custom fields features have allowed Iceberg Exports to categorize their tickets effectively, further streamlining their helpdesk operations.
By leveraging Deskhero's advanced AI capabilities, Iceberg Exports has significantly improved their helpdesk services and customer satisfaction.
How has Deskhero improved Iceberg Exports' response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content and generate suggested replies, significantly improving response times.
How does Deskhero enhance the search function?
The AI enhances the search function, making it easier for the support team to find the information they need, leading to faster resolution times.
How has Deskhero improved Iceberg Exports' helpdesk services?
By automating ticket management, improving response times, and streamlining operations, Deskhero has significantly improved Iceberg Exports' helpdesk services.
* This article provides an example of how a fictive company in the Import/Export of ice cream industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
