Frosty Delights receives hundreds of customer queries daily, ranging from product inquiries to shipping status updates. Managing these tickets manually was time-consuming and prone to errors. With Deskhero, they were able to automate ticket management using the platform's advanced AI capabilities.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This feature enabled Frosty Delights to find relevant content quickly and efficiently, significantly reducing response times.
The AI also uses this information to generate suggested replies, which has drastically improved the quality and consistency of Frosty Delights' customer service. The AI's ability to learn from past interactions has led to more personalized and accurate responses.
Additionally, Deskhero's comprehensive search bar enhanced by AI capabilities has made it easier for Frosty Delights' support team to find relevant information. This has resulted in faster resolution times and increased customer satisfaction.
Overall, Deskhero's advanced AI capabilities have transformed Frosty Delights' customer support process, making it more efficient and effective.
How has Deskhero improved response times?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content quickly, which has significantly reduced the time taken to respond to customer queries.
How does Deskhero ensure the quality of customer service?
Deskhero's AI generates suggested replies based on past interactions and relevant content, ensuring consistent and accurate responses.
How has Deskhero's search function benefited Frosty Delights?
The AI-enhanced search function makes it easier for the support team to find relevant information, leading to faster resolution times and increased customer satisfaction.
* This article provides an example of how a fictive company in the Import/Export of ice cream industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
