CareCompanion uses Deskhero's structured data lists and custom fields to organize customer information, making it easier for support agents to access and understand customer data. This helps them to provide personalized support to each customer.
The company also uses Deskhero's ticket management system to track and manage customer queries. The kanban board feature allows the team to visualize the progress of each ticket, helping them to prioritize tasks and ensure timely resolution of issues.
CareCompanion leverages Deskhero's advanced AI capabilities to enhance their customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, enabling the support team to respond to queries quickly and accurately.
The AI capabilities also enhance the search results on CareCompanion's knowledge base. Customers can find relevant articles and solutions more easily, reducing the need for them to contact the support team.
Finally, CareCompanion uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a seamless workflow and allows the company to leverage the full potential of Deskhero's features.
How does Deskhero's AI capabilities enhance CareCompanion's customer support?
Deskhero's AI capabilities use OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is used to generate suggested replies, helping the support team to respond to queries quickly and accurately. The AI also enhances the search results on the knowledge base, making it easier for customers to find the information they need.
How does CareCompanion use Deskhero's ticket management system?
CareCompanion uses Deskhero's ticket management system to track and manage customer queries. The kanban board feature allows the team to visualize the progress of each ticket, helping them to prioritize tasks and ensure timely resolution of issues.
How does CareCompanion integrate Deskhero with their existing systems?
CareCompanion uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a seamless workflow and allows the company to leverage the full potential of Deskhero's features.
* This article provides an example of how a fictive company in the In-Home Care Service Providers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
