ElderCare uses Deskhero's structured data lists and custom fields to systematically organize customer information. This enables the support agents to easily access and comprehend customer data, allowing them to provide personalized support to each customer.
The company utilizes Deskhero's ticket management system to keep track of and manage customer queries. The kanban board feature provides a visual representation of the status of each ticket, aiding the team in task prioritization and ensuring timely resolution of issues.
ElderCare leverages Deskhero's advanced AI capabilities to enhance their customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, enabling the support team to respond to queries swiftly and accurately.
The AI capabilities also augment the search results on ElderCare's knowledge base. Customers can find pertinent articles and solutions more easily, reducing their need to contact the support team.
Finally, ElderCare uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a seamless workflow and allows the company to fully harness the potential of Deskhero's features.
How does Deskhero's AI capabilities enhance ElderCare's customer support?
Deskhero's AI capabilities use OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is used to generate suggested replies, helping the support team to respond to queries swiftly and accurately. The AI also augments the search results on the knowledge base, making it easier for customers to find the information they need.
How does ElderCare use Deskhero's ticket management system?
ElderCare uses Deskhero's ticket management system to keep track of and manage customer queries. The kanban board feature provides a visual representation of the status of each ticket, aiding the team in task prioritization and ensuring timely resolution of issues.
How does ElderCare integrate Deskhero with their existing systems?
ElderCare uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a seamless workflow and allows the company to fully harness the potential of Deskhero's features.
* This article provides an example of how a fictive company in the In-Home Care Service Providers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
