InboundMax uses Deskhero's AI capabilities to enhance their knowledge base. The AI analyzes the content of uploaded files like policies, manuals, and presentations, and generates knowledge base articles. This has significantly reduced the time spent on creating and updating the knowledge base.
Deskhero's AI also improves the search results in the knowledge base. When a customer support agent searches for a solution, the AI uses OpenAI embeddings to find the most relevant content. This has improved the efficiency of the support agents and reduced response times.
The AI also suggests replies to customer queries based on the content of the ticket and the knowledge base. This has improved the quality of the responses and increased customer satisfaction.
Deskhero's custom email domains and user groups features allow InboundMax to organize their support team and manage their communication effectively.
Overall, Deskhero's advanced AI capabilities have helped InboundMax enhance their knowledge base, improve their customer support, and increase their efficiency.
How does the AI enhance the knowledge base?
The AI analyzes the content of uploaded files like policies, manuals, and presentations, and generates knowledge base articles. This reduces the time spent on creating and updating the knowledge base.
How does the AI improve search results?
When a search is made in the knowledge base, the AI uses OpenAI embeddings to find the most relevant content, improving the search results.
How does the AI suggest replies to customer queries?
The AI analyzes the content of the ticket and the knowledge base and suggests the most relevant reply.
* This article provides an example of how a fictive company in the Inbound/Outbound Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
