SalesPro receives hundreds of customer queries daily. With Deskhero's ticket management feature, they can efficiently organize and prioritize these tickets. The AI capabilities of Deskhero analyze the content of these tickets and suggest replies based on previous tickets, knowledge base articles, and other uploaded files.
The AI also enhances the search results in the knowledge base. When a customer support agent searches for a solution, the AI uses OpenAI embeddings to find the most relevant content. This has significantly reduced the time agents spend searching for solutions.
SalesPro also uses Deskhero's custom fields and structured data lists to categorize and filter tickets. This helps them identify common issues and trends, allowing them to proactively address these issues and improve their services.
Deskhero's REST API allows SalesPro to integrate the platform with their existing systems. This seamless integration has improved their workflow and increased their efficiency.
Overall, Deskhero's advanced AI capabilities have helped SalesPro streamline their customer support process, reduce response times, and improve customer satisfaction.
How does the AI suggest replies?
The AI analyzes the content of the ticket and uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest the most relevant reply.
How does the AI enhance search results?
When a search is made in the knowledge base, the AI uses OpenAI embeddings to find the most relevant content, enhancing the search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Inbound/Outbound Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
