HeatWave Disposal handles a high volume of customer queries daily, ranging from technical issues to general inquiries about their waste incineration process. With Deskhero's advanced AI capabilities, they can automatically generate suggested replies based on previous tickets and knowledge base articles. This significantly reduces the time taken to respond to customers and improves the overall efficiency of their customer support team.
Deskhero's AI capabilities also enhance HeatWave's search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This makes it easier for the support team to find relevant information quickly, improving their ability to assist customers effectively.
Additionally, HeatWave uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information from their industry. The AI capabilities of Deskhero analyze this data and incorporate it into the suggested replies and enhanced search results, ensuring that the information provided to customers is always current and relevant.
HeatWave also utilizes Deskhero's REST API to integrate their customer support system with other business applications. This allows them to streamline their operations and ensure that all customer data is easily accessible across different platforms.
Overall, the advanced AI capabilities of Deskhero have transformed HeatWave's customer support services, making them more efficient and effective.
How does Deskhero's AI generate suggested replies for HeatWave?
Deskhero's AI generates suggested replies by analyzing previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. It uses OpenAI Embeddings to find relevant content, which is then sent through OpenAI's ChatGPT to generate the suggested replies.
How does Deskhero enhance HeatWave's search results?
Deskhero enhances search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This allows the system to find relevant content quickly, improving the ability to assist customers effectively.
How does HeatWave use Deskhero's REST API?
HeatWave uses Deskhero's REST API to integrate their customer support system with other business applications. This allows them to streamline their operations and ensure that all customer data is easily accessible across different platforms.
* This article provides an example of how a fictive company in the Incineration of Non-Hazardous Waste industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
