EcoFlame Inc. receives a multitude of customer queries every day, covering a wide range of topics from technical support to inquiries about their waste incineration process. Deskhero's advanced AI capabilities enable EcoFlame to automatically generate suggested replies based on previous tickets and knowledge base articles, significantly reducing response times and improving customer satisfaction.
Deskhero's AI also enhances EcoFlame's search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files such as policies, manuals, and presentations. This makes it easier for the support team to find relevant information quickly, enhancing their ability to assist customers effectively.
Furthermore, EcoFlame uses Deskhero's website scraping feature to keep their knowledge base updated with the latest industry information. Deskhero's AI analyzes this data and incorporates it into the suggested replies and enhanced search results, ensuring that the information provided to customers is always current and relevant.
EcoFlame also takes advantage of Deskhero's REST API to integrate their helpdesk services with other business applications. This allows them to streamline their operations and ensure that all customer data is easily accessible across different platforms.
In conclusion, Deskhero's advanced AI capabilities have revolutionized EcoFlame's helpdesk services, making them more efficient and effective.
How does Deskhero's AI generate suggested replies for EcoFlame?
Deskhero's AI generates suggested replies by analyzing previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. It uses OpenAI Embeddings to find relevant content, which is then sent through OpenAI's ChatGPT to generate the suggested replies.
How does Deskhero enhance EcoFlame's search results?
Deskhero enhances search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This allows the system to find relevant content quickly, improving the ability to assist customers effectively.
How does EcoFlame use Deskhero's REST API?
EcoFlame uses Deskhero's REST API to integrate their helpdesk services with other business applications. This allows them to streamline their operations and ensure that all customer data is easily accessible across different platforms.
* This article provides an example of how a fictive company in the Incineration of Non-Hazardous Waste industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
