ContractorConnect receives a variety of customer queries, from how to use the platform to specific contract questions. They use Deskhero's advanced AI capabilities to automate the process of responding to these queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like contracts/manuals/guides, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing their ticket resolution time.
Deskhero's AI capabilities have also improved ContractorConnect's search results. When customers use the comprehensive search bar, the AI uses the same embeddings to provide the most relevant results. This has made it easier for customers to find the information they need without having to contact customer support, improving their overall experience on the platform.
ContractorConnect uses Deskhero's custom fields feature to tailor their tickets management system to their specific needs. They can create custom fields for specific types of queries, making it easier for their support team to categorize and prioritize tickets. This has improved their response time and increased customer satisfaction.
ContractorConnect also uses Deskhero's user groups feature to manage their support team more effectively. They can create groups based on expertise or responsibility, ensuring that tickets are assigned to the right person. This has further improved their response time and increased customer satisfaction.
Finally, ContractorConnect has found Deskhero's REST API to be invaluable. They have integrated it with their own systems, allowing them to automate even more processes and improve efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
When a customer uses the search bar, Deskhero's AI uses OpenAI Embeddings to provide the most relevant results based on previous tickets, knowledge base articles, uploaded files, and scraped website data.
What is the benefit of Deskhero's custom fields and user groups features?
The custom fields feature allows you to tailor your tickets management system to your specific needs, making it easier to categorize and prioritize tickets. The user groups feature allows you to manage your support team more effectively by creating groups based on expertise or responsibility.
* This article provides an example of how a fictive company in the Independent Contractors/Brokers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
