Senior Care Solutions receives a wide variety of inquiries, from questions about their services to requests for immediate assistance. Prior to using Deskhero, managing these inquiries was a time-consuming process, often leading to delays in response time.
Implementing Deskhero has allowed the team to effectively categorize and prioritize tickets using custom fields and the kanban board. This has streamlined their workflow and ensured that urgent cases are addressed promptly.
The advanced AI capabilities of Deskhero have proven to be invaluable. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to suggest replies to incoming queries. This has drastically reduced the time spent on each ticket, enabling the team to assist more clients.
The AI's ability to scrape data from their website has also improved the functionality of the comprehensive search bar. This allows the team to quickly locate relevant information, further reducing their response time.
Finally, the AI-generated knowledge base articles have made it easier for clients to find the information they need. The team can easily create informative articles from Word, PowerPoint, or PDF files, reducing the need for clients to contact the support team.
How does Deskhero's AI suggest replies to incoming queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. It analyzes this data to understand the context and suggest the most suitable reply.
How does the AI improve the search bar's functionality?
The AI can scrape data from your website and add it to the existing data pool. This improves the search bar's functionality by allowing it to pull relevant information from a wider range of sources.
How can we create knowledge base articles using AI?
You can upload Word, PowerPoint, or PDF files to Deskhero. The AI will then analyze these files and generate informative articles that can be added to your knowledge base.
* This article provides an example of how a fictive company in the Individual and Family Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
