Family First Services receives numerous inquiries and requests for help every day. These range from simple questions about their services to complex cases requiring immediate attention. Before implementing Deskhero, the team struggled to manage and prioritize these tickets, leading to delays and dissatisfaction among those they serve.
With Deskhero, the team can now easily categorize and prioritize tickets using custom fields and the kanban board. This has improved their workflow and ensured that urgent cases receive immediate attention.
The advanced AI capabilities of Deskhero have been particularly beneficial. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI can suggest replies to incoming queries. This has significantly reduced the time spent on each ticket, allowing the team to assist more families each day.
Additionally, the AI's ability to scrape data from their website has enhanced the comprehensive search bar's functionality. This allows the team to quickly find relevant information, further speeding up their response time.
Lastly, the AI-generated knowledge base articles have been a game-changer. The team can now easily create informative articles from Word, PowerPoint, or PDF files, making it easier for families to find the information they need without having to contact the support team.
How does Deskhero's AI suggest replies to incoming queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. It analyzes this data to understand the context and suggest the most appropriate reply.
How does the AI enhance the search bar's functionality?
The AI can scrape data from your website and add it to the existing data pool. This enhances the search bar's functionality by allowing it to pull relevant information from a wider range of sources.
How can we create knowledge base articles using AI?
You can upload Word, PowerPoint, or PDF files to Deskhero. The AI will then analyze these files and generate informative articles that can be added to your knowledge base.
* This article provides an example of how a fictive company in the Individual and Family Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
