SoloSurf has a vast customer base that often requires assistance with booking sessions, understanding safety protocols, and getting updates on weather conditions. Managing these inquiries manually was proving to be time-consuming and inefficient.
With Deskhero, SoloSurf was able to structure their data lists, create custom fields, and manage tickets effectively. The platform's Kanban board provided a visual overview of all ongoing customer interactions, helping the team prioritize tasks.
The advanced AI capabilities of Deskhero revolutionized SoloSurf's customer support. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This content was sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time. The AI-enhanced search results also made it easier for the team to find relevant information quickly.
Overall, Deskhero's AI capabilities have enabled SoloSurf to provide faster, more efficient customer support, improving customer satisfaction and freeing up staff time for other important tasks.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, significantly reducing the time it takes to respond to customer inquiries.
Can Deskhero handle large volumes of customer inquiries?
Yes, Deskhero is designed to efficiently manage large volumes of customer inquiries. Its ticket management system and AI capabilities ensure quick and accurate responses.
Does Deskhero's AI require any manual intervention?
Deskhero's AI can autonomously generate suggested replies, but final responses are typically reviewed and sent by a human agent to ensure accuracy and appropriateness.
* This article provides an example of how a fictive company in the Individual Sports Clubs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
