AceTennis Academy offers a variety of programs and services, leading to a high volume of inquiries and requests. Managing these manually was challenging and often led to delays and errors.
Deskhero's structured data lists, custom fields, and ticket management system allowed AceTennis to organize and track customer interactions effectively. The Kanban board provided a clear view of all ongoing tasks, facilitating better task management.
The game-changer was Deskhero's advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, the AI could find relevant content to assist in responding to inquiries.
The AI-enhanced search results made it easier for the team to find necessary information quickly. Moreover, the AI-generated suggested replies helped the team respond to inquiries more efficiently, improving overall helpdesk performance.
By integrating Deskhero, AceTennis Academy has significantly improved its helpdesk services, enhancing user experience and increasing customer satisfaction.
How does Deskhero's AI assist in responding to inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then used to generate suggested replies, assisting in responding to inquiries quickly and accurately.
Can Deskhero manage complex customer interactions?
Yes, Deskhero is equipped with features like structured data lists, custom fields, and a ticket management system that allow it to effectively manage complex customer interactions.
Does Deskhero's AI improve helpdesk performance?
Yes, Deskhero's AI significantly improves helpdesk performance by generating suggested replies and enhancing search results, leading to quicker and more accurate responses.
* This article provides an example of how a fictive company in the Individual Sports Clubs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
