FitBoxing Club receives numerous inquiries about training schedules, membership plans, and safety measures. Handling these manually was cumbersome and often led to delayed responses.
Deskhero's features like structured data lists, custom fields, and ticket management system enabled FitBoxing to organize and track customer interactions effectively. The Kanban board provided a clear view of all tasks, aiding in prioritization and management.
Deskhero's advanced AI capabilities played a crucial role in optimizing FitBoxing's customer support. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content for responding to inquiries.
The AI-enhanced search results facilitated quick access to necessary information. Additionally, the AI-generated suggested replies helped the team respond to inquiries more efficiently, reducing response time and improving customer satisfaction.
By leveraging Deskhero, FitBoxing Club has significantly optimized its customer support, enhancing operational efficiency and customer experience.
How does Deskhero's AI help in responding to inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then used to generate suggested replies, helping in responding to inquiries quickly and accurately.
Can Deskhero handle high volumes of customer interactions?
Yes, Deskhero is designed to handle high volumes of customer interactions efficiently. Its ticket management system and AI capabilities ensure quick and accurate responses.
Does Deskhero's AI improve operational efficiency?
Yes, Deskhero's AI significantly improves operational efficiency by generating suggested replies and enhancing search results, leading to quicker responses and better customer support.
* This article provides an example of how a fictive company in the Individual Sports Clubs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
