Blueprint Innovations Ltd. deals with a wide range of customer queries, from technical issues to inquiries about their innovative architectural designs. To manage these queries effectively, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, thereby improving the speed and accuracy of their responses.
The AI also enhances the search results, making it easier for the support team to find relevant information. This feature has been particularly beneficial in dealing with complex queries that require detailed knowledge about specific architectural designs or technologies.
Blueprint Innovations Ltd. also uses Deskhero's AI to maintain their Knowledge Base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has significantly reduced the time and effort required to keep the Knowledge Base updated and comprehensive.
Furthermore, Blueprint Innovations Ltd. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further enhanced the efficiency of their support services.
Overall, Deskhero's advanced AI capabilities have significantly improved the customer support services of Blueprint Innovations Ltd., making them faster, more accurate, and more efficient.
How does Deskhero's AI improve the speed and accuracy of responses?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This improves the speed and accuracy of responses by providing the support team with relevant information and suggestions.
How does Deskhero's AI enhance the search results?
Deskhero's AI enhances the search results by analyzing previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes it easier for the support team to find relevant information, particularly when dealing with complex queries.
How does Deskhero's AI help in maintaining the Knowledge Base?
Deskhero's AI can generate Knowledge Base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This reduces the time and effort required to keep the Knowledge Base updated and comprehensive.
* This article provides an example of how a fictive company in the Industrial Architects industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
