Architectural Pioneers Co. receives a wide variety of customer queries daily, ranging from technical issues to inquiries about their pioneering architectural designs. To manage these queries efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, thereby reducing the time spent on each ticket and improving the quality of their responses.
The AI also enhances the search results, making it easier for the support team to find relevant information quickly. This feature has been particularly useful in handling complex queries that require in-depth knowledge about specific architectural designs or technologies.
Architectural Pioneers Co. also uses Deskhero's AI to maintain their Knowledge Base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has significantly reduced the time and effort required to maintain an up-to-date and comprehensive Knowledge Base.
Furthermore, Architectural Pioneers Co. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further enhanced the efficiency of their support services.
Overall, Deskhero's advanced AI capabilities have revolutionized the customer support services of Architectural Pioneers Co., making them more efficient, effective, and customer-friendly.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This reduces the time spent on each ticket and improves the quality of responses.
How does Deskhero's AI enhance the search results?
Deskhero's AI enhances the search results by analyzing previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes it easier for the support team to find relevant information quickly, particularly when dealing with complex queries.
How does Deskhero's AI help in maintaining the Knowledge Base?
Deskhero's AI can generate Knowledge Base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This reduces the time and effort required to maintain an up-to-date and comprehensive Knowledge Base.
* This article provides an example of how a fictive company in the Industrial Architects industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
