Structural Dynamics Inc. receives numerous queries daily regarding their architectural designs, project updates, and technical issues. To manage these tickets efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies, thereby reducing the time spent on each ticket.
The AI also enhances the search results, making it easier for the support team to find relevant information quickly. This feature has been particularly useful in handling complex queries that require in-depth knowledge about specific architectural designs or projects.
Deskhero's AI capabilities have also improved the quality of their Knowledge Base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has significantly reduced the time and effort required to maintain an up-to-date and comprehensive Knowledge Base.
Structural Dynamics Inc. also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further enhanced the efficiency of their support services.
Overall, Deskhero's advanced AI capabilities have transformed the customer support services of Structural Dynamics Inc., making them more efficient and effective.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies and enhance search results. This reduces the time spent on each ticket and makes it easier to find relevant information.
How does Deskhero's AI improve the Knowledge Base?
Deskhero's AI can generate Knowledge Base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This reduces the time and effort required to maintain an up-to-date and comprehensive Knowledge Base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Industrial Architects industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
