Sparkle Industrial Cleaning receives a high volume of customer queries and service requests on a daily basis. To manage this, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of these tickets using OpenAI Embeddings, identifying key issues and directing them to the appropriate department or individual.
With the custom fields feature, Sparkle Industrial Cleaning is able to categorize tickets based on the type of cleaning service requested, the urgency of the request, and other relevant factors. This allows for more efficient ticket handling and faster response times.
Deskhero's AI also enhances the company's knowledge base. It generates articles from uploaded files like policies, manuals, and presentations, and scrapes website data to provide comprehensive and accurate information. This not only improves the quality of the knowledge base but also frees up staff time that would otherwise be spent on manual data entry.
The AI-powered comprehensive search bar allows customers to quickly find the information they need, reducing the number of tickets generated and improving customer satisfaction. The search results are enhanced by the AI, which uses OpenAI Embeddings to find the most relevant content.
Finally, Deskhero's AI capabilities also generate suggested replies to customer queries. These suggestions are based on previous tickets and knowledge base articles, ensuring that responses are accurate and consistent.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes the content of tickets using OpenAI Embeddings, identifies key issues, and directs them to the appropriate department or individual. This streamlines the ticket handling process and reduces response times.
How does Deskhero's AI enhance the company's knowledge base?
Deskhero's AI generates articles from uploaded files like policies, manuals, and presentations, and scrapes website data. This provides comprehensive and accurate information, improving the quality of the knowledge base.
How does Deskhero's AI improve customer satisfaction?
Deskhero's AI-powered comprehensive search bar allows customers to quickly find the information they need, reducing the number of tickets generated and improving customer satisfaction. The search results are enhanced by the AI, which uses OpenAI Embeddings to find the most relevant content.
* This article provides an example of how a fictive company in the Industrial Building Cleaning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
