CrystalClear Cleaning Services receives a wide range of customer queries and service requests. To manage these effectively, they use Deskhero's ticket management system. The platform's AI capabilities analyze the content of these tickets using OpenAI Embeddings, identifying key issues and directing them to the appropriate department or individual.
Deskhero's custom fields feature allows CrystalClear Cleaning Services to categorize tickets based on various factors such as the type of cleaning service requested, the urgency of the request, and the customer's location. This helps to streamline the ticket handling process and reduce response times.
The AI also enhances the company's knowledge base by generating articles from uploaded files and scraping website data. This provides a comprehensive and accurate source of information for both the customer support team and customers themselves.
Deskhero's AI-powered comprehensive search bar allows customers to quickly find the information they need, reducing the number of tickets generated and improving customer satisfaction. The search results are enhanced by the AI, which uses OpenAI Embeddings to find the most relevant content.
Finally, the AI generates suggested replies to customer queries, based on previous tickets and knowledge base articles. This not only ensures that responses are accurate and consistent, but also saves time for the customer support team.
How does Deskhero's AI improve the efficiency of the ticket handling process?
Deskhero's AI analyzes the content of tickets using OpenAI Embeddings and directs them to the appropriate department or individual. The custom fields feature also allows tickets to be categorized based on various factors, helping to streamline the ticket handling process and reduce response times.
How does Deskhero's AI enhance the company's knowledge base?
Deskhero's AI generates articles from uploaded files and scrapes website data, providing a comprehensive and accurate source of information for both the customer support team and customers themselves.
How does Deskhero's AI improve customer satisfaction?
Deskhero's AI-powered comprehensive search bar allows customers to quickly find the information they need, reducing the number of tickets generated and improving customer satisfaction. The search results are enhanced by the AI, which uses OpenAI Embeddings to find the most relevant content.
* This article provides an example of how a fictive company in the Industrial Building Cleaning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
