ShineBright Industrial Cleaners uses Deskhero's user groups feature to organize their customer support team into specialized groups. This allows for more efficient handling of customer queries and service requests.
Deskhero's AI capabilities play a key role in this process. By analyzing the content of tickets using OpenAI Embeddings, the AI is able to identify the nature of each query or request and direct it to the appropriate user group. This ensures that each ticket is handled by the team member with the most relevant expertise, improving the quality of the response and reducing response times.
The AI also enhances the company's knowledge base by generating articles from uploaded files and scraping website data. This provides a comprehensive and up-to-date source of information for both the customer support team and customers themselves.
Deskhero's AI-powered comprehensive search bar allows customers to easily find the information they need, reducing the number of tickets generated and improving customer satisfaction. The search results are enhanced by the AI, which uses OpenAI Embeddings to find the most relevant content.
Finally, the AI generates suggested replies to customer queries, based on previous tickets and knowledge base articles. This not only ensures that responses are accurate and consistent, but also saves time for the customer support team.
How does Deskhero's AI improve the efficiency of the customer support team?
Deskhero's AI analyzes the content of tickets using OpenAI Embeddings and directs them to the appropriate user group. This ensures that each ticket is handled by the team member with the most relevant expertise, improving the quality of the response and reducing response times.
How does Deskhero's AI enhance the company's knowledge base?
Deskhero's AI generates articles from uploaded files and scrapes website data, providing a comprehensive and up-to-date source of information for both the customer support team and customers themselves.
How does Deskhero's AI improve customer satisfaction?
Deskhero's AI-powered comprehensive search bar allows customers to easily find the information they need, reducing the number of tickets generated and improving customer satisfaction. The search results are enhanced by the AI, which uses OpenAI Embeddings to find the most relevant content.
* This article provides an example of how a fictive company in the Industrial Building Cleaning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
