Creative Minds Ltd. receives a multitude of customer queries daily, ranging from technical issues to questions about their design processes. The company uses Deskhero's ticket management system to handle these queries, but the real game-changer is the platform's advanced AI capabilities.
The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to generate suggested replies. This drastically reduces the time taken to respond to customer queries, as the support team no longer needs to manually search for the relevant information.
Creative Minds Ltd. also uses Deskhero's AI to enhance search results within their internal knowledge base. The AI system uses OpenAI Embeddings to find the most relevant content based on the search query, making it easier for the support team to find the information they need.
Additionally, the company uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant industry websites. This data is fed into the AI system, further enhancing its ability to provide relevant responses and search results.
By leveraging Deskhero's advanced AI capabilities, Creative Minds Ltd. has been able to provide faster and more accurate customer support, leading to improved customer satisfaction.
How does Deskhero's AI system improve response times?
Deskhero's AI system uses OpenAI Embeddings to quickly scan through previous tickets, knowledge base articles, and uploaded files to generate suggested responses. This significantly reduces the time taken to find the relevant information and respond to customer queries.
How does Deskhero's AI system enhance search results?
Deskhero's AI system uses OpenAI Embeddings to find the most relevant content based on the search query. This makes it easier for the support team to find the information they need, thereby enhancing search results.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts the latest information from relevant industry websites and adds it to the knowledge base. This data is also fed into the AI system, further enhancing its ability to provide relevant responses and search results.
* This article provides an example of how a fictive company in the Industrial design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
