EcoDesigns receives a wide range of customer queries, from inquiries about their sustainable design practices to technical issues with their products. With Deskhero's ticket management feature and AI capabilities, they efficiently categorize and respond to these tickets. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, significantly reducing the response time.
Deskhero's custom fields and user groups features allow EcoDesigns to organize their customer base and provide tailored support services. The AI identifies common issues among specific user groups and proactively addresses these in the knowledge base, improving their service quality.
EcoDesigns uses Deskhero's website scraping feature to keep their online support services current. The AI scrapes their website for updates and changes, ensuring that their knowledge base and support services are always up-to-date. This reduces the number of tickets related to outdated information.
The comprehensive search bar powered by AI provides customers with quick and accurate results, enhancing their self-service experience. It uses OpenAI Embeddings from uploaded files like policies, manuals, and presentations to improve search results.
Finally, EcoDesigns uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities ensure that all data is utilized effectively, providing insights that help EcoDesigns continuously improve their customer support.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This allows customer support to respond to queries more efficiently.
How does Deskhero keep its knowledge base up-to-date?
Deskhero uses AI to scrape the company's website for updates and changes, ensuring that the knowledge base is always current.
How does Deskhero's AI enhance the search function?
The AI uses OpenAI Embeddings from uploaded files like policies, manuals, and presentations to improve search results, providing customers with quick and accurate information.
* This article provides an example of how a fictive company in the Industrial design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
