DesignCraft receives a high volume of customer queries daily, ranging from technical issues with their design software to inquiries about their design services. Using Deskhero's ticket management feature and AI capabilities, they are able to efficiently categorize and respond to these tickets. The AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, significantly reducing the response time.
DesignCraft also utilizes Deskhero's custom fields and user groups features to organize their customer base and tailor their support services. The AI capabilities allow them to identify common issues among specific user groups and proactively address these in their knowledge base, improving their service quality.
Deskhero's website scraping feature is particularly useful for DesignCraft's online software support. The AI scrapes their website for updates and changes, ensuring that their knowledge base and support services are always up-to-date. This reduces the number of tickets related to outdated information.
The comprehensive search bar powered by AI provides customers with quick and accurate results, enhancing their self-service experience. It uses OpenAI Embeddings from uploaded files like policies, manuals, and presentations to improve search results.
Finally, DesignCraft uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities ensure that all data is utilized effectively, providing insights that help DesignCraft continuously improve their customer support.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This allows customer support to respond to queries more efficiently.
How does Deskhero keep its knowledge base up-to-date?
Deskhero uses AI to scrape the company's website for updates and changes, ensuring that the knowledge base is always current.
How does Deskhero's AI enhance the search function?
The AI uses OpenAI Embeddings from uploaded files like policies, manuals, and presentations to improve search results, providing customers with quick and accurate information.
* This article provides an example of how a fictive company in the Industrial design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
