Innovate3D uses Deskhero's AI capabilities to manage the high volume of customer queries they receive about their complex 3D printing designs. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like manuals and presentations to generate suggested replies, significantly reducing the response time and improving customer satisfaction.
Deskhero's custom fields and user groups features allow Innovate3D to segment their customer base and provide tailored support services. The AI identifies common issues among specific user groups and proactively addresses these in the knowledge base, enhancing the overall customer experience.
With Deskhero's website scraping feature, Innovate3D ensures their online support services are always current. The AI scrapes their website for updates and changes, reducing the number of tickets related to outdated information and improving the efficiency of their helpdesk services.
Innovate3D also uses Deskhero's comprehensive search bar powered by AI to provide customers with quick and accurate self-service options. This reduces the workload on their helpdesk team and improves the customer experience.
Finally, Innovate3D uses Deskhero's REST API to integrate the platform with their existing systems. The AI capabilities ensure all data is utilized effectively, providing insights that help Innovate3D continuously improve their helpdesk services.
How does Deskhero's AI improve the efficiency of Innovate3D's helpdesk services?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing response time. It also identifies common issues among user groups, allowing Innovate3D to proactively address these in their knowledge base.
How does Deskhero ensure its knowledge base is always current?
Deskhero uses AI to scrape Innovate3D's website for updates and changes, ensuring the knowledge base is always up-to-date.
How does Deskhero's AI enhance the self-service experience?
Deskhero's AI-powered search bar uses OpenAI Embeddings from uploaded files to provide customers with quick and accurate search results, enhancing their self-service experience.
* This article provides an example of how a fictive company in the Industrial design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
