ElectroServe Inc. maintains a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and data scraped from their website. Managing this knowledge base and making it easily accessible to their support agents was a challenge until they adopted Deskhero.
With Deskhero's advanced AI capabilities, ElectroServe can now automatically generate and update knowledge base articles based on the latest uploaded files and scraped website data. This ensures their knowledge base is always up-to-date with the latest information.
Deskhero's AI-powered search feature enables ElectroServe's support agents to quickly find relevant articles in the knowledge base. This not only improves efficiency but also ensures that customers receive accurate and timely responses to their queries.
ElectroServe also uses Deskhero's user groups feature to manage access to the knowledge base. Different user groups have access to different sections of the knowledge base, ensuring that agents only access information relevant to their role.
Finally, ElectroServe uses Deskhero's custom email domains feature to maintain a professional image in their communication with customers. This feature also helps in organizing incoming support requests, as emails sent to different domains can be automatically assigned to the relevant user group.
How does Deskhero help in managing a large knowledge base?
Deskhero's advanced AI capabilities allow for automatic generation and updating of knowledge base articles based on the latest uploaded files and scraped website data. Its AI-powered search feature also makes it easy to find relevant articles in the knowledge base.
Can different user groups have access to different sections of the knowledge base?
Yes, Deskhero's user groups feature allows for managing access to different sections of the knowledge base. This ensures that agents only access information relevant to their role.
Can Deskhero handle support requests sent to different email domains?
Yes, Deskhero's custom email domains feature allows for organizing incoming support requests. Emails sent to different domains can be automatically assigned to the relevant user group.
* This article provides an example of how a fictive company in the Industrial Electrical Power System Maintenance and Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
