VoltFix Services deals with a high volume of support requests daily. Managing these tickets efficiently was a challenge until they implemented Deskhero.
With Deskhero's AI capabilities, VoltFix can now automatically generate suggested replies for incoming tickets based on OpenAI embeddings. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
VoltFix also uses Deskhero's kanban board feature to visualize the status of different tickets. This helps in identifying bottlenecks and prioritizing tickets, thereby improving the overall efficiency of their support process.
The custom fields feature of Deskhero allows VoltFix to categorize tickets based on various parameters. This helps in routing tickets to the right team or individual, ensuring that each ticket is handled by the most qualified person.
Finally, VoltFix uses Deskhero's REST API to integrate the platform with their existing CRM system. This ensures seamless data flow and allows for better tracking and management of customer interactions.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities allow for automatic generation of suggested replies for incoming tickets based on OpenAI embeddings. This speeds up the response time and ensures that the responses are accurate and relevant.
Can Deskhero help in identifying bottlenecks in the support process?
Yes, Deskhero's kanban board feature allows for visualizing the status of different tickets. This helps in identifying bottlenecks and prioritizing tickets.
Can Deskhero be integrated with existing CRM systems?
Yes, Deskhero provides a REST API that allows for integration with existing CRM systems. This ensures seamless data flow and allows for better tracking and management of customer interactions.
* This article provides an example of how a fictive company in the Industrial Electrical Power System Maintenance and Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
