PowerGrid Solutions receives numerous support requests daily, ranging from simple inquiries to complex technical issues. They use Deskhero's ticket management feature to organize these requests, ensuring no ticket is overlooked and that each is handled in a timely manner.
With Deskhero's advanced AI capabilities, PowerGrid Solutions can automatically generate suggested replies based on OpenAI embeddings. This AI-powered feature leverages data from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This significantly reduces the time spent by support agents on researching and formulating responses, thereby improving efficiency.
PowerGrid Solutions also utilizes Deskhero's comprehensive search bar, enhanced by AI capabilities, to quickly find relevant information. This feature proves invaluable when dealing with complex technical issues that require referencing past tickets or knowledge base articles.
The custom fields feature allows PowerGrid Solutions to categorize tickets based on specific parameters, such as the type of issue or the equipment involved. This helps in routing tickets to the right team or individual, further enhancing efficiency.
Finally, PowerGrid Solutions leverages Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and improved overall operational efficiency.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities leverage OpenAI embeddings to generate suggested replies based on relevant content from previous tickets, knowledge base articles, and other sources. This reduces the time spent by support agents on researching and formulating responses.
How does Deskhero help in handling complex technical issues?
Deskhero's comprehensive search bar, enhanced by AI capabilities, allows support agents to quickly find relevant information from past tickets or knowledge base articles. This helps in resolving complex technical issues more efficiently.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for integration with existing systems, ensuring seamless data flow and improved overall operational efficiency.
* This article provides an example of how a fictive company in the Industrial Electrical Power System Maintenance and Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
