MegaMachinery Inc. uses Deskhero's AI capabilities to manage and organize their customer support tickets. The AI system categorizes incoming tickets based on their nature and urgency, allowing the support team to handle them more efficiently.
The company also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Deskhero's AI-powered comprehensive search bar has been a game-changer for MegaMachinery Inc.'s support team. The AI system enhances search results by using OpenAI Embeddings from various sources, enabling the team to provide accurate and timely responses to customer queries.
MegaMachinery Inc. has integrated Deskhero's REST API with their existing systems to leverage the platform's advanced AI capabilities across their entire customer support ecosystem.
By using Deskhero's AI capabilities, MegaMachinery Inc. has been able to improve their helpdesk service efficiency, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI categorize tickets?
Deskhero's AI system categorizes incoming tickets based on their nature and urgency, allowing the support team to handle them more efficiently.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, PDF files, and scraped website data, ensuring that the knowledge base is always up-to-date with the latest information.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings from various sources, enabling users to find relevant information quickly.
* This article provides an example of how a fictive company in the Industrial equipment maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
