UltraEquip Services uses Deskhero's AI capabilities to manage their customer support tickets. The AI system analyzes and prioritizes incoming tickets based on their urgency and complexity, helping the support team to focus on high-priority issues.
The company also uses Deskhero's AI to generate suggested replies for common queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI system finds relevant content and generates accurate responses, reducing the time spent by the support team on routine queries.
Deskhero's AI-powered comprehensive search bar has been invaluable for UltraEquip Services' support team. The AI system enhances search results by using OpenAI Embeddings from various sources, enabling the team to provide accurate and timely responses to customer queries.
UltraEquip Services has integrated Deskhero's REST API with their existing systems to leverage the platform's advanced AI capabilities across their entire customer support ecosystem.
By leveraging Deskhero's AI capabilities, UltraEquip Services has been able to improve their customer support efficiency, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI prioritize tickets?
Deskhero's AI system analyzes incoming tickets based on factors such as urgency, complexity, and the customer's history to prioritize them.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings from various sources, enabling users to find relevant information quickly.
* This article provides an example of how a fictive company in the Industrial equipment maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
