IndusTech Solutions uses Deskhero's AI capabilities to manage and prioritize tickets. The AI system analyzes incoming tickets based on the urgency, complexity, and the customer's history. This helps the customer support team to prioritize their tasks and ensure timely responses to high-priority issues.
The company also uses Deskhero's AI to generate suggested replies for common queries. The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This significantly reduces the time spent by the support team on responding to routine queries.
Deskhero's AI-powered comprehensive search bar has been instrumental in helping IndusTech Solutions' support team find relevant information quickly. The AI system enhances search results by using OpenAI Embeddings from various sources, enabling the team to provide accurate and timely responses to customer queries.
IndusTech Solutions also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage Deskhero's advanced AI capabilities across their entire customer support ecosystem.
By leveraging Deskhero's AI capabilities, IndusTech Solutions has been able to improve their customer support efficiency, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI prioritize tickets?
Deskhero's AI system analyzes incoming tickets based on factors such as urgency, complexity, and the customer's history to prioritize them.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings from various sources, enabling users to find relevant information quickly.
* This article provides an example of how a fictive company in the Industrial equipment maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
