GasTech Industries receives a high volume of customer queries daily, ranging from technical issues to product inquiries. By implementing Deskhero, they were able to structure these queries into data lists and manage them using the ticketing system. The AI-powered search bar helped their support team find relevant information quickly, reducing response times significantly.
The custom fields feature allowed GasTech to categorize tickets based on their nature, making it easier for the support team to prioritize and handle them. The user groups feature enabled them to assign tickets to specific teams or individuals, ensuring that the right people were handling the right issues.
GasTech also utilized Deskhero's knowledge base feature, which was enhanced by the platform's AI capabilities. The AI system used OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only improved the quality of responses but also saved valuable time for the support team.
With Deskhero's REST API, GasTech was able to integrate the platform with their existing systems, allowing for seamless data exchange and improved overall efficiency. The custom email domains feature ensured that all communications remained branded and professional.
Overall, Deskhero's advanced AI capabilities have enabled GasTech Industries to provide faster, more efficient, and higher quality customer support, leading to increased customer satisfaction.
How does the AI system improve the quality of responses?
The AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This ensures that the responses are relevant and accurate.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, enabling seamless data exchange.
Does Deskhero support branding in communications?
Yes, Deskhero supports custom email domains, ensuring that all communications remain branded and professional.
* This article provides an example of how a fictive company in the Industrial gas manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
