AeroGases Inc. deals with a wide range of products and services, leading to a diverse set of customer queries. Deskhero's ticketing system and structured data lists have helped them manage these queries effectively. The AI-enhanced search bar has been instrumental in helping their support team find relevant information quickly.
Deskhero's custom fields feature has allowed AeroGases to categorize tickets based on their nature, enabling efficient prioritization and handling. The user groups feature has ensured that tickets are assigned to the right teams or individuals.
AeroGases has also leveraged Deskhero's knowledge base feature, which is enhanced by the platform's AI capabilities. The AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has greatly improved the quality of responses and has also helped build a robust knowledge base over time.
Thanks to Deskhero's REST API, AeroGases has been able to integrate the platform with their existing systems, leading to improved data exchange and overall efficiency. The custom email domains feature has ensured that all communications remain branded and professional.
In conclusion, Deskhero's advanced AI capabilities have helped AeroGases Inc. improve their knowledge management practices, leading to better customer support and increased customer satisfaction.
How does the AI system improve knowledge management?
The AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This helps build a robust knowledge base over time.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, enabling seamless data exchange.
Does Deskhero support branding in communications?
Yes, Deskhero supports custom email domains, ensuring that all communications remain branded and professional.
* This article provides an example of how a fictive company in the Industrial gas manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
