Titanium Tech. receives a large number of support tickets daily due to their innovative and complex products. Managing these tickets was a challenge until they started using Deskhero. The platform's kanban board and ticket management system allow them to sort, prioritize, and respond to tickets efficiently.
The AI capabilities of Deskhero analyze the content of each ticket and suggest relevant replies based on previous tickets, knowledge base articles, and other resources. This not only reduces the time taken to respond to a ticket but also ensures the accuracy of the response.
Titanium Tech. also uses Deskhero's knowledge base feature to create a comprehensive repository of information about their products. The AI capabilities of Deskhero generate articles from word, powerpoint, pdf files, and even scraped website data. This makes it easier for the support team to find relevant information when responding to customer queries.
The company uses Deskhero's custom email domains feature to ensure that their communication with customers is professional and consistent. The REST API provided by Deskhero allows them to integrate the platform with their existing systems, ensuring a seamless flow of information.
By leveraging Deskhero's AI capabilities, Titanium Tech. has been able to improve their customer support operations significantly. They have seen a reduction in response times and an increase in customer satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI analyzes the content of each ticket and suggests relevant replies based on previous tickets, knowledge base articles, and other resources. This not only reduces the time taken to respond to a ticket but also ensures the accuracy of the response.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base feature allows you to create a comprehensive repository of information. The AI capabilities of Deskhero can generate articles from various file types and even scraped website data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Industrial Hardware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
