IronForge Inc. has a vast product portfolio and receives hundreds of support tickets daily. With Deskhero's ticket management system, they can efficiently sort, prioritize, and respond to these tickets. The AI capabilities of Deskhero analyze the content of each ticket and suggest relevant replies based on previous tickets, knowledge base articles, and other resources.
The company also uses Deskhero's knowledge base feature to create a comprehensive repository of information about their products. The AI capabilities of Deskhero help in generating articles from word, powerpoint, pdf files, and even scraped website data. This makes it easier for the support team to find relevant information when responding to customer queries.
Deskhero's custom fields and structured data lists allow IronForge Inc. to categorize and organize their tickets and knowledge base articles effectively. The AI capabilities of Deskhero enhance the search results, making it easier for the support team to find the information they need.
The REST API provided by Deskhero allows IronForge Inc. to integrate the platform with their existing systems. This ensures a seamless flow of information between different departments and improves overall efficiency.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of IronForge Inc.'s customer support operations. The company has seen a reduction in response times and an increase in customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes the content of each ticket and suggests relevant replies based on previous tickets, knowledge base articles, and other resources. This reduces the time taken to draft a response.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base feature allows you to create a comprehensive repository of information. The AI capabilities of Deskhero can generate articles from various file types and even scraped website data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Industrial Hardware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
