SteelWorks Ltd. has a wide range of products, each with its unique specifications and usage instructions. Managing this vast amount of information was a challenge until they started using Deskhero. The platform's structured data lists and custom fields allow them to organize their product information effectively.
The AI capabilities of Deskhero analyze the company's product information and generate knowledge base articles. These articles are created from word, powerpoint, pdf files, and even scraped website data. This automated process saves the company a lot of time and resources.
Deskhero's advanced search bar, powered by AI, helps the support team find the information they need quickly. The AI capabilities of Deskhero enhance the search results by finding relevant content from tickets, knowledge base articles, and uploaded files.
SteelWorks Ltd. also uses Deskhero's user groups feature to assign specific roles and permissions to their support team members. This ensures that each team member has access to the information they need to perform their duties effectively.
By leveraging Deskhero's AI capabilities, SteelWorks Ltd. has been able to improve their customer support operations significantly. They have seen a reduction in response times and an increase in customer satisfaction.
How does Deskhero's AI capabilities help in managing product information?
Deskhero's AI analyzes the company's product information and generates knowledge base articles. These articles are created from various file types and even scraped website data.
How does Deskhero's advanced search bar work?
Deskhero's advanced search bar, powered by AI, finds relevant content from tickets, knowledge base articles, and uploaded files. This enhances the search results and helps you find the information you need quickly.
Can Deskhero manage user roles and permissions?
Yes, Deskhero's user groups feature allows you to assign specific roles and permissions to your team members.
* This article provides an example of how a fictive company in the Industrial Hardware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
