EcoGuardian uses Deskhero's AI capabilities to manage and process large volumes of customer queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduces the response time and improves the efficiency of the customer support team.
The AI also enhances the search results in the knowledge base by using the same embeddings. This allows customers to find relevant information quickly and easily, reducing the number of tickets raised and improving customer satisfaction.
Deskhero's REST API is used to integrate the platform with EcoGuardian's existing systems, ensuring a seamless flow of information. This integration also allows the AI to access and use data from these systems to enhance its performance.
Deskhero's custom fields and structured data lists are used to categorize and manage tickets effectively. The AI uses this structured data to understand the context of the queries better and provide more accurate responses.
Finally, EcoGuardian uses Deskhero's user groups feature to assign tickets to the appropriate teams based on the nature of the query. The AI assists in this process by analyzing the content of the tickets and suggesting the most suitable team.
How does Deskhero's AI improve the efficiency of EcoGuardian's customer support?
Deskhero's AI improves efficiency by using OpenAI Embeddings to generate suggested replies to customer queries, reducing response time. It also enhances search results in the knowledge base, allowing customers to find relevant information quickly and reducing the number of tickets raised.
How does Deskhero's AI integrate with EcoGuardian's existing systems?
Deskhero's REST API is used to integrate the platform with EcoGuardian's existing systems, allowing the AI to access and use data from these systems to enhance its performance.
How does Deskhero's AI assist in ticket assignment at EcoGuardian?
Deskhero's AI analyzes the content of the tickets and suggests the most suitable team for assignment, leveraging the user groups feature of the platform.
* This article provides an example of how a fictive company in the Industrial hazardous waste management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
