WasteShield Inc. employs Deskhero's AI capabilities to handle the influx of customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies, significantly cutting down response times and enhancing the productivity of the customer support team.
The AI also optimizes the search results in the knowledge base, enabling customers to find relevant information swiftly and effectively. This reduces the number of tickets raised, thereby decreasing the workload on the customer support team.
Deskhero's REST API is utilized to integrate the platform with WasteShield Inc.'s existing systems, ensuring a smooth exchange of information. This integration allows the AI to tap into and utilize data from these systems to boost its performance.
Deskhero's custom fields and structured data lists are employed to categorize and manage tickets efficiently. The AI leverages this structured data to better comprehend the context of the queries, leading to more precise responses.
Lastly, WasteShield Inc. uses Deskhero's user groups feature to allocate tickets to the right teams based on the nature of the query. The AI aids in this process by scrutinizing the content of the tickets and suggesting the most appropriate team.
How does Deskhero's AI enhance the productivity of WasteShield Inc.'s customer support?
Deskhero's AI enhances productivity by using OpenAI Embeddings to generate suggested replies to customer queries, reducing response times. It also optimizes search results in the knowledge base, enabling customers to find relevant information swiftly, thereby decreasing the number of tickets raised.
How does Deskhero's AI integrate with WasteShield Inc.'s existing systems?
Deskhero's REST API is utilized to integrate the platform with WasteShield Inc.'s existing systems, allowing the AI to tap into and utilize data from these systems to boost its performance.
How does Deskhero's AI assist in ticket allocation at WasteShield Inc.?
Deskhero's AI scrutinizes the content of the tickets and suggests the most appropriate team for assignment, leveraging the user groups feature of the platform.
* This article provides an example of how a fictive company in the Industrial hazardous waste management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
