MachinEquip Wholesale receives hundreds of customer inquiries daily, ranging from product specifications to troubleshooting. With Deskhero, they can efficiently manage these tickets, ensuring no query goes unanswered. The platform's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
Deskhero's AI also enhances MachinEquip's search results, making it easier for their support team to find relevant content quickly. This feature has significantly reduced the time spent on each ticket, improving overall productivity.
The platform's AI capabilities have also been instrumental in expanding MachinEquip's knowledge base. By generating articles from Word, PowerPoint, and PDF files, the company has been able to provide more comprehensive support to their customers.
Deskhero's custom fields and user groups features have allowed MachinEquip to categorize their customers and inquiries effectively, further enhancing their support services. The platform's REST API has also enabled seamless integration with their existing systems.
With the help of Deskhero, MachinEquip Wholesale has transformed their customer support, providing faster and more efficient service, while also reducing their operational costs.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero uses advanced AI capabilities to analyze the content of previous tickets, knowledge base articles, uploaded files, and scraped website data. It then uses this information to provide more relevant search results.
How has Deskhero improved MachinEquip's knowledge base?
Deskhero's AI capabilities allow it to generate knowledge base articles from Word, PowerPoint, and PDF files. This has enabled MachinEquip to expand their knowledge base, providing more comprehensive support to their customers.
* This article provides an example of how a fictive company in the Industrial Machinery and Equipment Wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
