EquipPro Distributors handles a multitude of customer inquiries daily. With Deskhero's ticket management system, they can efficiently manage these inquiries, ensuring prompt responses. The platform's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest suitable replies.
Deskhero's AI also optimizes EquipPro's search results, allowing their support team to locate relevant information rapidly. This feature has greatly reduced the time spent on each ticket, boosting their overall productivity.
By using Deskhero's feature that generates knowledge base articles from Word, PowerPoint, and PDF files, EquipPro has been able to enrich their support resources. This has led to increased customer satisfaction.
Deskhero's custom fields and user groups features have enabled effective categorization of EquipPro's customers and inquiries, further enhancing their support services. The platform's REST API has also facilitated seamless integration with their existing systems.
With Deskhero, EquipPro Distributors has transformed their customer support, delivering faster and more efficient service, while also lowering their operational costs.
How does Deskhero's AI suggest suitable replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to suggest suitable replies.
How does Deskhero optimize search results?
Deskhero's AI analyzes the content of previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more relevant search results.
How has Deskhero enriched EquipPro's knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has allowed EquipPro to enrich their knowledge base, leading to improved customer support.
* This article provides an example of how a fictive company in the Industrial Machinery and Equipment Wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
