IndusTech Supplies deals with a wide range of customer queries every day. Using Deskhero's ticket management system, they can effectively handle these inquiries, ensuring timely responses. The platform's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies.
Deskhero's AI also improves IndusTech's search results, enabling their support team to find the necessary information swiftly. This feature has significantly decreased the time spent on each ticket, enhancing their overall efficiency.
By leveraging Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files, IndusTech has been able to broaden their support resources. This has resulted in improved customer satisfaction levels.
Deskhero's custom fields and user groups features have facilitated effective categorization of IndusTech's customers and inquiries, further improving their support services. The platform's REST API has also ensured smooth integration with their existing systems.
Through Deskhero, IndusTech Supplies has revolutionized their customer support, providing quicker and more efficient service, while also reducing their operational expenses.
How does Deskhero's AI suggest relevant replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to suggest appropriate replies.
How does Deskhero improve search results?
Deskhero's AI analyzes the content of previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more relevant search results.
How has Deskhero helped expand IndusTech's knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has allowed IndusTech to expand their knowledge base, resulting in improved customer support.
* This article provides an example of how a fictive company in the Industrial Machinery and Equipment Wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
